Acceptance of terms
These Terms of Service (the "Terms") govern your use of the website at climatelenz.com (the "Site") and the CSRD & ESRS reporting services provided by ClimateLenz ("we", "us", "our", or "ClimateLenz"). By engaging us, signing a statement of work, or making payment, you agree to these Terms.
If you do not agree to these Terms, do not use the Site or engage the Services.
Service description
ClimateLenz prepares Corporate Sustainability Reporting Directive (CSRD) and European Sustainability Reporting Standards (ESRS) reports for client organisations. Specific scope, deliverables, and pricing are set out in a written statement of work or order form ("Order Form") referencing these Terms.
Standard service tiers are described on the Site. Custom scopes may be agreed in writing.
Engagement & payment
3.1 Order Forms
Each engagement is documented in an Order Form specifying the selected tier, fixed fee, delivery timeline, and any additional terms. The Order Form, together with these Terms, forms the agreement between you and ClimateLenz.
3.2 Fees and invoicing
Fees are fixed and stated in euros, exclusive of any applicable taxes. Unless otherwise agreed, 50% of the fee is invoiced on engagement and 50% on delivery of the final report.
3.3 Payment terms
Invoices are payable within 14 days of the invoice date. Late payments may accrue interest at the statutory rate applicable under your jurisdiction.
Deliverables & timelines
We commit to the delivery timelines set out in your Order Form, provided you supply requested information promptly and respond to clarification requests within agreed turnaround times.
Each deliverable includes a defined number of revision rounds, as specified in your tier. Additional revisions beyond the included rounds may incur additional fees, quoted in writing in advance.
Client obligations
You agree to:
- Provide accurate, complete, and timely information necessary to prepare your report
- Designate a single point of contact authorised to make decisions and approvals
- Respond to information requests and reviews within the timelines stated in your Order Form
- Comply with applicable laws in providing source data
We rely on the information you provide. We do not independently audit or verify source data unless expressly agreed in your Order Form.
Confidentiality
Each party agrees to keep confidential the non-public information of the other party disclosed in connection with the Services. Confidential information may be shared only with personnel and processors who need to know and are bound by equivalent confidentiality obligations.
Confidentiality obligations survive termination of the engagement for a period of five (5) years, unless a longer period is required by law.
Intellectual property
You retain all rights to source materials you provide. Upon full payment, you receive a perpetual, royalty-free licence to use the final report for your statutory reporting, audit, and disclosure obligations.
ClimateLenz retains ownership of its methodologies, templates, workflows, and underlying tooling. Nothing in these Terms grants you any rights in those materials, except the right to use the final deliverables as described above.
Warranties & disclaimers
We warrant that the Services will be performed with reasonable skill and care, in accordance with current ESRS standards and customary professional practice.
Except as expressly set out in these Terms, the Services and deliverables are provided "as is", and we disclaim all other warranties, express or implied, including any warranty of fitness for a particular purpose. ClimateLenz is not a registered audit firm and does not provide audit assurance.
Limitation of liability
To the maximum extent permitted by law, our aggregate liability under or in connection with an engagement is limited to the total fees paid by you for that engagement in the twelve (12) months preceding the event giving rise to the claim.
Neither party is liable to the other for any indirect, consequential, or punitive damages, including loss of profits, revenue, or data.
Nothing in these Terms limits liability for gross negligence, wilful misconduct, or any liability that cannot be limited under applicable law.
Termination
Either party may terminate an engagement by written notice if the other party materially breaches these Terms and fails to cure the breach within thirty (30) days of written notice.
On termination, you will pay for all Services delivered up to the date of termination. Sections that by their nature should survive termination — including confidentiality, intellectual property, and limitation of liability — will continue in force.
Governing law & disputes
These Terms are governed by the laws of India, without regard to its conflict-of-laws principles. EU clients retain any mandatory consumer protections available under the laws of their jurisdiction.
The parties will use reasonable efforts to resolve any dispute through good-faith discussion. Any dispute that cannot be resolved will be submitted to the exclusive jurisdiction of the competent courts of Mumbai, India, unless mandatory law provides otherwise.
Contact
For questions about these Terms, write to shishirtambe@climatelenz.com.